Store Policy

Customer Care

At Fawn Lane Flowers, we take pride in creating beautiful, handcrafted floral designs and providing a personal, caring experience for every customer. Whether you’re celebrating, remembering, or simply brightening someone’s day, our goal is to make sure your flowers arrive fresh, stunning, and just as you envisioned.

If you ever have a question or concern about your order, please reach out to us at fawnlanefarm@gmail.com — we’re always happy to help and want you to love what you receive.

Privacy & Safety

Your privacy matters to us. Any personal information you share — such as your name, contact details, and delivery address — is used solely to process your order and provide the best possible service.

We never sell, share, or distribute your information to third parties. All online transactions are processed through secure payment systems to ensure your data is protected. If you have any questions about how we handle your information, please contact us at fawnlanefarm@gmail.com.

Returns

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return your order for a full refund within 10 business days of receipt.

As a small business, we kindly ask that customers cover the cost of return shipping. To start a return, please contact us at fawnlanefarm@gmail.com or 570-955-7132 so we can assist you promptly.

Please note: Because fresh flowers are perishable, refunds or replacements for floral arrangements are typically offered only in cases of damage or quality concerns reported within 24 hours of delivery. We always want to make it right, so please reach out if something isn’t perfect.